Zoom team is well aware of this, and they tried so hard to make this number never exceed 150 milliseconds.Īll the above features are in line with Eric Yuan’s belief in prioritizing customer satisfaction. Oded Gal, Head of PM of Zoom, stated that in order to make a video call as smooth and natural as possible, the lag time must be smaller than 150 milliseconds. The installation process of Zoom is simplified.Īnd there’s one thing about Zoom’s video call quality that is referred to as the 150-millisecond rule. In order to make it easy for organizations to adopt Zoom. Zoom extended their market to not only individual users but also businesses.
Skype vs zoom for mac#
It also detected the device instantly, so there was no need to have versions for Mac or PC, and its data use was low enough that it worked well even in slow and weak internet connections. Zoom was compatible with various browsers from Chrome to Firefox and Safari. It is evident in that zoom offers a 3-in-1 package: HD video conferencing, mobility, and web meetings, with a very economical pricing plan: only $9.99, cheaper than other options with only provided 1-2 of those features. This ‘customer first’ philosophy governs the company’s business decisions. He indeed lives up to this philosophy most of the time, and he even directly commented on the tweets of unhappy users. He talked with a great number of customers to get their pain points, and he formed a philosophy that customers must be happy by all means. Still, the question is, what makes Zoom so successful? Zoom’s recipe for successĭuring their time working for WebEx, Yuan learned a lot of things. These numbers have shown that Zoom was a promising and unstoppable candidate to be a unicorn in Silicon Valley.
Within the following year, Zoom claimed to have 10M users. And by late 2013, another round of funding secured them $6M more and doubled the company’s valuation.
With the launch, they clinched another round of funding, this time for $10M, with the company valuation of about $25M. By May 2013, Zoom claimed they had reached 1 million users.
After two years of iteration, the product satisfied beta testers, and after finetuning some issues, Zoom was officially launched in January 2013.įrom the start, it was massively successful. That’s why he was able to raise $3M to start his idea in 2011. Not only Yuan’s colleagues at WebEx but also the investors believed in Yuan’s vision. And when he left, there were close to 40 engineers followed him to pursue his goal of developing a new video conferencing tool that surpasses WebEx. But the idea was rejected, so he decided to leave the company. Facing this sort of challenge, Yuan attempted to convince the management to change the product. Moreover, competitors started to arise, and disruptive technologies came up. However, WebEx has certain deficiencies that make the customers unhappy, such as unstable connectivity, lagging audio and video transmission, and a frustrating installation process. Under his guidance, the WebEx development team scaled up to the size of 750 engineers, and the company’s annual revenue reached $800M. Yuan still worked there, and he climbed up the corporate ladder to become the Vice President of Engineering. But it seemed that WebEx was not supposed to be a scalable startup that aimed at taking over the world because, in 2007, the company was acquired by Cisco System for $3.2B. Because there was very little competition in the market, WebEx soon became one of the first options for video calls. Yuan was one of the key members of the development team who built up WebEx’s video conference software. His expertise and also career objective were to advance videotelephony software, and make it more user-friendly and efficient.Īt first, he landed a job in WebEx Communications, which was at the time just a web conferencing startup.
Skype vs zoom software#
He is a Chinese software engineer who emigrated to the U.S. Maybe to get a thorough understanding of this zoom vs skype race, we should go back in time to the date when the first videoconferencing tools were created. This hilarious video in fact triggers a serious question: Why is it that such a long-standing brand name like Skype did not suffice to compete with Zoom, which was founded a decade later? Why is it that ‘Zoom’ was so popular that it even became a verb, as in the common saying “let’s Zoom”? How did Zoom take the whole world by storm, even in the presence of giants like Microsoft with Skype and Teams, or Google with Hangouts?
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